Analysis template · 30 topics
Root cause analysis mind map template
A root cause analysis mind map using five whys and fishbone categories, to trace a problem back to its cause and agree corrective actions.
Who it is for
- A team investigating a missed deadline, defect or outage.
- A manager running a review after something went wrong.
- A student learning five whys and fishbone analysis.
How to use it
- Open the template and describe the problem in one sentence in the central topic.
- Ask why five times in the Five whys branch, and add causes under the fishbone categories.
- Pick the root causes you can prove, then write the fix and its owner under Fix.
The outline
Every topic in the template, as it opens in the editor.
Root cause analysis
- Problem
- What happened, in one sentence
- When and where it was first seen
- Who or what it affected
- People
- Training or experience gaps
- Handovers that dropped information
- Process
- A step that was skipped or unclear
- An outcome nobody owned
- Tools
- Equipment or software that failed
- Inputs that were wrong or late
- Environment
- Deadline pressure
- Outside events
- Measurement
- Warning signs we missed
- Data we did not have
- Five whys
- Why did it happen
- Why was that possible
- Why was it not caught
- Why did the check fail
- Why did nobody own it
- Why did the check fail
- Why was it not caught
- Why was that possible
- Why did it happen
- Fix
- Change that removes the root cause
- Check that catches it next time
- Owner and date
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